Kathy Ding

This article will walk you through replacing batteries on a ROAR for Good Smart Beacon when the battery level is low. ROAR Support reaches out when they notice that equipment has a low battery. Do ...

This article will walk you through the steps of resetting a gateway. Important: ROAR Support monitors Gateway status and will proactively reach out when Gateways are no longer online. Do not reset ...

This article will explain the interface of ROAR for Good's Alert Console.   Alert Console Example Scenario

Alert Consoles are Smart Devices that are connected to the internet.   If you see that your Alert Console is asking for a PIN or the Connection Status Indicator is yellow, the best thing to do is t...

This article is a supplement to ROAR's System Guidelines and explains how to wear an Alert Device. If devices are not worn in a method described here, there could be environmental interference that...

This article will walk you through the process of installing Smart Plugs that have been shipped to your site.   What are Smart Plugs? Smart Plugs are power outlets that ROAR can control remotely. T...

Do Not Disturb is a great feature to have when you need to focus or pay attention to other tasks. However, with ROAR's Staff Safety Solution, you may still want to receive push notifications in eve...

Do Not Disturb is a great feature to have when you need to focus or pay attention to other tasks. However, with ROAR's Staff Safety Solution, you may still want to receive push notifications in eve...

We are very excited to roll out email reporting for all properties. Please see the FAQ below to answer any questions that you may have about email reporting.   What is email reporting? Email report...

Although infrequent, while working with ROAR Support, there are times that you may have to force quit and re-start the Console App to restore a connection.   ROAR Support will confirm that the Ale...